All products purchased from can be exchanged within 7 days only if:

  • The item(s) is damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of product showed


How to claim?

  • You will be required to whatsapp photographic evidence of the defective item at +92 333-4467422 , +92 336-5752383 , +92 334-5326002 or by calling within 011:00Am to 07:00Pm (Monday to Saturday) at: +92-51-6117400
  • You must notify us regarding your claim within 3 days of delivery.
  • Product should be sent back to Urge within 7 days of purchase in-case the claim is accepted by Team Urge.

*Product (s) can be exchanged from any of our retail store within the 7 days from the date of delivery.

*No exchange or refund is offered on items purchased on sale price.



We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases where the product is out of stock. Shipping and handling costs are non-refundable. 7 Working days Required for the processing of returns and Refunds.

Order Cancellation

You may cancel your order any time before the order is processed. Urge may cancel orders for any reason. Common reason may include: The item is Out of Stock, Pricing Errors or credit Card payment declined by Issuers financial Institution.*


Urge has the right to deny any claim if the product is damaged or anything is missing from the package including price tags, labels, original packing, freebies and accessories.

*This policy is valid for COD orders only.

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