1- How can I place an order?
Once you have added the desired items to your cart, follow the instructions:
To order as a guest
Click on the shopping cart and proceed to checkout
Enter all the required information
Choose the payment method
Click ‘place order’

2- How are the orders confirmed?
After order completion, you'll receive a confirmation email with an order number, followed by a confirmation call within 24 hours, and once confirmed, your order will be dispatched.

3- What If a customer forgets to enter the verification code for order confirmation?
In that case, our customer support team will manually verify order from back end.

4- Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.

5- What is your estimated delivery time?
Your order will be dispatched within 48hrs and will be handed over to the courier for delivery. However sometimes the order is delayed due to public holidays, unforeseen circumstances (weather, lockdowns), order delivery can take 5-6 working days. 

6- What are the delivery charges for local and International orders?

URGE provides free shipping all over Pakistan

 International shipping rates are according to the weight of the parcel. These rates will be calculated once you’re on the cart page.

7- Who will bear the VAT and custom duties for international shipments?
All custom and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities).
8- How can I exchange my order?
Please read our Returns, Refunds & Exchanges policy.
9- What is the procedure of getting a refund?
Please read our Returns, Refunds & Exchanges policy.
10- How can I cancel my order?
For order cancellation, please contact our customer services department within 24 hours of placing the order.

11- How do I contact customer service department?
You can contact us any of the following methods:
- by WhatsApp; +92 333-4467422 , +92 336-5752383 , +92 334-5326002
- by Instagram direct message
- by calling us : +92-51-6117400 (Monday to Saturday 11am to 7pm)
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